General FAQs

How can I get technical support assistance?

Call: (800) 819-5538 / (800) 268-5354 (Int’l)

Non-Emergency technical questions, you can also Email:  Our representative will respond within 24 hours to your request. To expedite the request please ensure to include your clinics Name or Account # for reference.

Please feel free to contact us either by phone or email. Our technical support team is ready to assist you.

I have questions about my upcoming DR installation, Who Do I Contact?

Our Installation team is always happy to answer any questions you may have regarding your install or pre-installation needs. Please contact anyone in the install department.

General Email:

Nick Moss – Client Experience Specialist

Chris Lockman – Field Application Manager

Elise Monroe – Field Application Specialist

I need technical support assistance, but our practice does not have a current warranty or support agreement?

Every customer is important to us. We take pride in ensuring support is offered to all our customers regardless of coverage.

If your practice does not have coverage at this time our team can most certainly assist.  The team will create a case and provide a link with instructions for remote troubleshooting and payment prior to troubleshooting. Our standard flat rate is: $207.00 and or after-hours: $282.00. Sound accepts all major credit cards.

The Sound Imaging Support Team is available weekdays from 5:00am to 5:00pm PST (with the exception of U.S. holidays), and technical support agents are only available Saturdays from 6am to 3pm.

On-call technicians are available for 24/7 emergency support. Emergencies are defined as an issue that prevents the practice from performing the following functions: unable to view images from all review stations (not including the acquisition), unable to prep or fire, undiagnostic images, unable to send stat consultations.  All other inquiries will be handled next business day.

One of our Warranty Specialists would be happy to discuss your products support options and answer any questions you may have to avoid fees for support.

Please open this link: or call: (800) 268-5354 Opt 2 to speak with a Warranty Specialist today.

Is Sound Imaging software transferrable to a new computer or windows updates?

Please contact our technical support team before proceeding with any updates not initiated by a Sound representative or software prompt in the DR.

Sound does not recommend any software updates for Windows operating systems.

Our team is limited to Sound produced products and software, for more information about licensing and your software’s hardware options please call or email us prior to making any changes to your software/hardware.

Does Sound provide on-site support?

Our technical support team can assist your practice with software concerns. If your practice is having a hardware concern that cannot be resolved via remote troubleshooting and on-site visit is needed, our team will work with you to initiate a third-party onsite visit. Your practice can use your already preferred company, or we can set up your practice up with our preferred partner. If your practice wishes to utilize our preferred partner, they will contact your practice once they have received our request to discuss a day / time for their visit and all applicable costs that apply. If the onsite is covered under your practices Sound Assurance Warranty, our team will ensure that communication is relayed to the third party prior to their visit.

Do I need to have annual software/hardware maintenance?

Sound Imaging software will include all feature updates. Prompts appear when applicable.

Sound offers annual maintenance options that include annual onsite training, annual accessory replacements, and calibration of the unit with a Sound representative.

We do recommend regular calibrations on DR systems to ensure image quality. These calibrations can be done with a Sound technician via telephone or third-party company by way of Sound. These calibrations are recorded and can prompt reminders on our SmartDR systems to set up those features, call our team today.

I have an x-ray table or generator question:

If you purchased your generator from Sound and you are still within your first year Manufactures warranty, please call the support team to facilitate the onsite repair.

If your generator is outside of the first years manufacture warranty you can contact your local generator representative, or you can contact Merry X-Ray (800) 693-2620

Please note onsite time frames, and service fees will be offered by the representative with service company upon your request.

Where can I obtain technique charts for my SmartDR?

You can obtain technique charts by clicking here:

For technique and or positioning training, you can visit our on-line educational series. These programs will provide training for common procedures to ensure the highest quality diagnostic submissions to Antech Imaging Services as well as content on current topics in veterinary medicine.

You can find positioning training and technique charts located here:

How can our practice obtain remote back up of our images to cloud storage?

Our Warranty Team can provide you the best option for remote back up of your DICOM images. Contact them: or by calling: (800) 268-5354 Opt2

If you are interested in radiology services ONLY, please refer to Antech Imaging Services for more information and registration:

How can I obtain additional training for my products?

Sound Imaging offers various products and services. For complete list of software’s, and training material visit:

SmartDR FAQs

How do I add a Tech/physician to Smart DR?

You must first be logged in as Admin

  1. Tap the icon that looks like a gear, this is the settings key (right side)
  2. locate Users
  3. Add/remove as needed

My Panel Says It is Disconnected or Has Gone to Sleep

Your detector will go to sleep after 10 minutes of idle time. To wake your panel,

  1. From the Patient Screen: Simply start or resume a study
  2. From the Acquisition Screen: Click the pulsing panel status icon and click the Refresh button. Your panel will wake in roughly 10 seconds.

I am getting a Disc Space Prompt on the Smart DR?

You must first be logged in as Admin

  1. First, be sure to send all pending studies to the PACS storage computer by taping the icon that looks like a stack of papers, top right hand corner.
  2. Tap the icon that looks like a gear, this is the settings key
  3.   Then tap the tab labeled, “Advanced Options”. The first option will be to set the auto delete to a number selection listed in this category. (Recommended:  Set to 50)
  1. Press the save key, conveniently displayed in the top right hand corner as a key to run this initial setting restart the acquisition PC. This should prevent the acquisition PC from filling up again.
  2. the DR will prompt for log in once complete

How do I Add Images Vs. New Exam?

SmartDR makes it easy to add a study or to add images to an existing study.

Add Image to Existing Study:

  • When adding an image to an existing study, the new images will be placed in the “folder” from the original study date.
  • If an image was taken on 10/27/2014 but the Resume Shot button or the Add Shot button was selected under the study, those images will be placed under the study dated 10/23/2014.
  • When a doctor goes to look for the images on 10/27, they will not appear because they are in the study dated 10/23.

Adding New Study to existing patient:

  • If a patient has been entered into the system and returns for x-rays on a different day, press the New Study button next to the patient name new study
  • Add a study for an existing patient on a NEW date

How do I export Images? Batch Reporting and AIS Export?

To simplify the export process, we have included a Batch Send function which allows you to send batches of studies based on selectable criteria. Log into your Antech account.

  1. Using the drop-down menu at the top of the form, you can select all studies from 1 day, 2 days, 1 week, 2 weeks and 1 month.
  2. Beneath the drop-down menu is a calendar control that will allow you to select all of the studies from a specific day to export.
  3. Once you have selected your date range, choose the destination server from the drop down field, and then tap the Send icon.

Send all of the unsent studies on the system, regardless of date:

  • simply tap the Send All Unsent Studies button. An export status bar also displays to provide you with some feedback on the status of batch exports jobs.

If all studies have already been sent to the selected server you will be presented with a notification stating that there are no eligible studies found. A status bar indicates the progress of the export process.

Where can I obtain technique charts for my SmartDR?

You can obtain technique charts by clicking here:

For technique and or positioning training, you can visit our on-line educational series. These programs will provide training for common procedures to ensure the highest quality diagnostic submissions to Antech Imaging Services as well as content on current topics in veterinary medicine. You can find positioning training click here:

How do I configure worklist servers for MWL study requests?

You can configure worklist servers for MWL study requests.

To add a Modality Worklist (MWL)

  1. Navigate to the Management screen
  2. Tap the DICOM header
  3. Select the Worklist tab. Tap the Add control to open the Worklist Devices configuration form
  4. enter the Name, IP Address, AE Title and Port number of the worklist server.

The device looks for DX requests by default, but can be configured to look for CR modalities, or all modalities using the Worklist Modalities check boxes.

You can also map RIS values to the same or different local values using the Mappings controls.

If there is more than one server configured on the system, you can designate one of them as the default server by tapping the Default control while that server is selected. Once all of the server’s information has been entered tap the Save control to create the server.

The application has two verification controls for each server, which allow the user to confirm connectivity to the server itself and to the DICOM Listener, using a standard ping or a DICOM C-Echo.

To address an issue that can arise when clinics with multiple systems query the same MWL server, we have added a Scheduled Station AE Title field on the Worklist Device Configuration form.

How do I add an OFA image from the SMART DR?

The Orthopedic Foundation for Animals (OFA) accept DR submissions through email and by CD. Please check the OFA Digital Rads submission guidelines for the most up-to-date information on submitting your radiographs.

The easiest place to create your OFA Images is in SmartPACS, using the Screen Capture Button. If this is not an option, you are able to create your OFA images in your SmartDR Acquisition software.

You may need to edit your Overlays to meet the requirements for emailing your rads to OFA. Currently, OFA requires your Overlays to contain the following information.

  • Patient ID (enter as a Secondary ID in SmartDR)
  • Clinic Name
  • Acquisition Date

Step 1

1. Enter your Patient Information. Note any fields in bold as they pertain to OFA guidelines.

  • Patient Name: Use the Registered Name required by OFA – you can edit this after you emailed your images to OFA to match your practice management software
  • Patient ID: Use the ID provided by your practice management software – this will allow your patient’s radiographs to show up with any radiographs taken previously or at a future time
  • Secondary Patient ID: Enter the dog’s identification # per OFA requirements

Patient Info OFA

You may wish to add a custom Study Description to help identify OFA studies. To do so, type OFA in the Study Description field anytime before sending your x-rays to the SoundBank

Study Description OFA


Step 2

Take your x-rays according to the OFA guidelines and complete your study by returning to the Patient Screen.


Step 3

Select your Patient file from the Patient Screen

Step 4

Tap or click your study to Export to JPEG or CD and click the Export Button.

Screen Shot 2015-10-27 at 9.31.33 AM

Screen Shot 2015-10-27 at 9.31.40 AM

Step 5

Tap or click Local at the top left of the Export Screen and ensure the following options are checked

  • JPEGs – select Desktop
  • CD’s – Select the CD Drive (usually E:)

Step 6

Set your Export Options

Export Options Jpeg


Jpeg Export

To export as a jpeg for emailing your rads to OFA, ensure the following Export options are marked

  • Export Frames as JPEG
  • Burn in Overlays

CD Export

To export your images to a CD to mail to OFA, ensure the following Export Options are checked and your Location has been set to the CD Drive.

  • Burn in Overlays
  • Include DICOM Viewer

Export Options CD

Step 7

Click the Export Button

Export Button Control

Your status will read as Processing at the bottom of the Export Screen. Once the images are done processing, they will appear as a folder on your desktop.


Screen Shot 2015-10-27 at 9.44.16 AM



Step 8

To access your JPEG images on the desktop, click the Windows Key + D to view your Windows Desktop.

Win + D

Step 9

Click on Google Chrome and navigate to your email client. Attach the photos on the desktop to your email. Submit the email to OFA or mail a CD.

Always review the OFA website for the most up-to-date submission guidelines.

Chrome Icon

What are all those Radiation Emblem colors?

The Radiation Emblem in SmartDR serves as a Plate Connectivity Status icon – which indicates panel connectivity. The different colors will tell you what status the plate is in:

    • GREEN indicates the plate is connected
    • GREY to BLACK indicates prep and prep delay
    • YELLOW indicates image exposing and processing
    • RED Indicates the plate is not connected

For the most part, you will see a GREEN color icon indicating the plate is ready to go. If it is RED, check to see that the plate is powered ON, plugged in and connected to the acquisition PC.

How do I Edit or Add Overlays?

Overlays display DICOM tag information on your image. While DICOM tags are viewable with any DICOM viewer, you can use the Overlay option to add custom overlays for creating jpegs or burning onto a disc to send to other clinics, OFA, etc.

To begin, ensure you are logged in as an administrator.

1. Click the Settings button to enter the management screen.

icon settings

You can click the help menu icon in the Management Screen and select the Edit Overlays tile to view a quick video

Screen Shot 2015-10-27 at 7.59.29 AM

help menu edit overlays tile

2. From the Management Screen, select the Overlay Editor menu

menu overlay editor

The screen consist of a list of DICOM tags adn a display area broken up into a 3×3 grid, where each grid represents that section of the Acquire/Review screen’s image display area. Placing a DICOM Tag in one of these sections will cause the value for that tag to be displayed in that part of the screen when viewing an image with overlays enabled.


3. To find the tag you are looking for, simply flick the list to scroll through all of the DICOM Tags. To place a tag in a section, simply tap and drag it over that section and lift your finger from the screen.

Overlay Editor

3. Once all desired tags have been placed, tap the Save button to lock in the changes


Removing Tags: To remove a tag, tap the tag description in the grid. This will open the DICOM Tag Editor where you will find a Delete control. Tap the control and the tag will be removed from the grid and returned to the list. Tap the Save button to lock in the change.

DICOM Editor

4. Click the Return Button to return to your Patient Screen

Back Return button

I need to re-align my plate, how do I do this?

As with many things, X-ray machines can wear over time. One of the most common problems we see is that the tube begins to rotate slightly when the tube stand is moved. This can create the illusion that your plate is no longer centered. There is a very easy solution to fix this. Please watch the video below to see how you can correct this in a matter of minutes.

My Image is Getting Cut Off Diagonally (Diagonal Cropping). How Do I Fix it?

SmartDR autodetects the light field on the image and crops the image accordingly. In some cases, this will look like your collimator has cut off your images. PPE, like gloves, etc., may cause the cropping to crop along the white edge of the glove or a stifle. To fix this, hit the crop  button and drag a line from the upper corner to the lower corner to recrop. There is no need to retake your image.

How do i do a Quality Control (QA/QC) Test if my State requires one?

Some states, like Texas, require a quarterly Quality Assurance / Quality Control test on your DDR software. Please check with your state regulatory agency if this is required. The video below will guide you on how to do the test.

State Regulations


How do I add SmartPACS viewer to a computer?

Adding the Sound SmartPACS viewer to any computer is simple. All you need is an HTML 5 compatible web browser (Google Chrome, Firefox, Edge, Opera, or Safari).

Open your browser and use the address of your SmartPACS server/smartpacs. Below is an example using a SmartPACS IP address of

My SmartPACS will not load or accept transfers from modalities?

The first place to start is to ensure that your SmartPACS is turned on. You will know that it is turned when the power but is illuminated blue.

SmartPACS Production Hardware

If your system is turned on and you are still unable to transfer images or pull up the SmartPACS Viewer, please contact technical support ,800-819-5538

How do I export images to a thumbstick, CD, etc?

  1. How to Export Studies from SmartPACS
  2. You can choose to export a study or studies from your patient screen. For info on how to save a JPEG, click here
  3. Select study by checking box
  4. Choose Export, then Local
  5. Choose either DICOM or JPEG
  6. Check Include viewer
  7. Choose Add to Export Viewer
  8. Click on Local Queue (off to the right)
  9. You will see the completed (or ongoing) export file
  10. Choose the Download icon (looks like a floppy disc)
  11. It will copy the .zip file into the Downloads directory – name of
  12. Move back a step to the Downloads directory, then find the .zip file and highlight it
  13. Right click on it, then choose Send To and browse to the flash drive you plugged in on the list below

SmartPACS Exporting Video Instructions

How do I send DICOM images to another DICOM/Telemedicine Server?

How do I send DICOM images to another DICOM/Telemedicine Server?

You are easily able to send your images to another DICOM server within SmartPACS. This is useful if you are sending to a radiologist or telemedicine group. If you do not see the server you are trying to send to, please contact technical support at 800-819-5538

  1. Select study by checking box
  2. Choose Export, then Network
  3. Check Send selected studies (or use date selection criteria)
  4. Highlight the DICOM Destination listed below in the Send images to: box
  5. Choose OK

Video Link Below:

How do I save a images as JPEG?

Sound SmartPACS allows you to easily save a JPEG image by taking a “snapshot”  within the viewer.

With your viewing pane open, click the snapshot icon

Your images will download to a PNG file, usually to your Windows Download folder.

Google Chrome will also show the file in the bottom left of the browser screen.

Firefox will usually prompt you to either open or save the file. Chose save file and the location you want to save it.


What is the Calibration Tool All About?

In order to get the most out of your software, it is important to ensure your image is correctly calibrated. Every SmartPACS Orthoplan includes an Akucal Scaling Calibration Tool.

Learn how to customize the toolbar and configure user preferences.

The 25cm ball should be placed in the center of the anatomy that you wish to calibrate. For example, if you are doing a TPLO, the ball should off the table and placed at the height of the center of the patella.

To use your calibration tool:

  1. Place the tool on the table and roughly position the 25cm ball (1) using the flexible arm (2)
  2. Engage the suction cup lever (6) to secure the tool in place
  3. Reposition the ball using the flexible arm as needed
  4. Take your X-ray
  5. Disengage the suction cup lever (6) to remove the tool from the table
  6. To learn how to calibrate your software, please watch the SmartPACS Calibration video below: https:

Click here for more Tutorials and Training:

How Do I Use the Vertebral Heart Score Tool?

The Vertebral Heart Score (VHS) tool is available in both SmartPACS and AIS. Please check the video below on how to use it.

How do I add another DICOM NODE to SmartPACS?

External DICOM Nodes

External DICOM NodeThis screen is where all the DICOM Nodes known to your SmartPACS are listed. You can search the list by Name, AE Title, and IP Address. You can Add New Nodes, edit existing Nodes, or remove Nodes you no longer need. You can also Verify existing DICOM Nodes, and add Forwarding rules for each Node.


Pressing the Add New button will open the Add External DICOM Node dialog.

Add External DICOM Node DialogEnter a Name, IP Address, AE Title and Port Number. All of these fields are required. Check the Enable checkbox.


The Name, AE Title, and IP Address will be automatically added from the Search fields.

Pressing the Verify button will C-Echo the Device. A popup will tell you if the Test was successful or if an error occurred.

Press the Submit button to save the DICOM Device. The new DICOM Node will appear in the list. Pressing the Cancel button or the X in the upper right hand corner of the dialog will discard your changes and close the dialog.


By default, SmartPACS sends images to DICOM Nodes in JPEG2000 Lossless compressed format. If you wish to send images uncompressed, check the Uncompressed checkbox.


If a required field has been left empty, you will see an error message, letting you know which fields are missing.


In order for the DICOM Node to be utilized, it must be enable.


Edit Node ButtonPress the edit button will open the Edit External DICOM Node dialog.

Edit DICOM Node DialogHere you can modify all of the same setting you used to create the DICOM Node.

Pressing the Verify button will C-Echo the Device. A popup will tell you if the Test was successful or if an error occurred. Press the Submit button to save the DICOM Device. Pressing the Cancel button or the X in the upper right hand corner of the dialog will discard your changes and close the dialog.


If a required field has been left empty, you will see an error message, letting you know which fields are missing.


Delete Node ButtonPress the Delete button to delete a DICOM Node. You will see a dialog to confirm the deletion. Press the Delete button will delete the DICOM Node. Pressing the Cancel button or the X in the upper right hand corner will close the dialog and not delete the DICOM Node.

Confirm Delete Dialog


To verify DICOM Connectivity to a DICOM Node, press the Verify button. This will initiate a C-ECHO request to the DICOM Node.


When the Verification is successful, you will see a check mark next to the Verify Button

Verify Success


When the Verification is not successful, you will see a red Exclamation point next to the Verify Button.

Verify Failed

Forwarding Rules#

SmartPACS can automatically forward images it receives to another DICOM Node. To do so, you must add a Rule to the DICOM Node you want to forward images to. You can add Forwarding Rules to each DICOM Node. To view the Forwarding rules for a DICOM Node, press the Forwarding Rules button.


Add Forwarding RuleTo add a new Forwarding Rule to the DICOM Node, press the Add Rule button.

By default, all modalities are forwarded. You can specify which modalities will be sent by selecting them from the Modality drop down. If the modality you are looking for does not exist, you can manually enter it into the field and select the Add option in the drop-down. To remove modalities from the list, click inside the list and use the Backspace or Delete keys to delete items.

RuleCalendarBy default the rule will apply to all matching modalities, regardless of date. You can set up the forwarding rule to only forward images after a specified date. Clicking in the Date field will show a calendar where you can select a date. You can also manually enter a date in the YYYY-MM-DD format.

Rule Time FrameBy default, images are forwarded immediately after they have been received by SmartPACS. You can specify a time frame for when sending can occur. Enter a time to start transferring images and a time to stop transferring images. Times are in 24-hour format.

Rule SavePressing the Save button will save the rule.

Rule CancelPressing the Cancel button will discard the rule.


Edit RuleTo edit a Rule, press the edit button. Make the change you want to make and press the Save button. Pressing the cancel button will discard your changes.


Delete RulePressing the Delete button will delete a rule.

How do I create an OFA Study from Smart PACS?

The Orthopedic Foundation for Animals (OFA) accepts DR submissions through email and by CD. Please check the OFA Digital Rads submission guidelines for the most up-to-date information on submitting your radiographs.

The easiest way to send your images is by using the Screen Capture tool in SmartPACS. The steps below will walk you through adding the OFA required information (Kennel Name, AKC #, and microchip).

Step 1

Find your patient in the SmartPACS Viewer

Step 2

Open your study by clicking the magnifying glass icon in the SmartPACS viewer

Step 3

Ensure your DICOM overlays are turned on.

If you do not see your patient information, click the DICOM Overlay Button in the toolbar

Step 4

Add the additional OFA Required fields. Please check with OFA to ensure you are adding the most up-to-date fields. These generally include AKC #, Kennel Name, and the Microchip number.

Step 5

Click the Text tool to load a text box into your image

Step 6

Move the text to a desired position in your radiograph

Step 7

Right Click on the text to make changes. Add the AKC # at this time

Step 8

Repeat steps 5 -7 to add the Kennel and Microchip number.

Step 9

Once completed, click the Save Annotation tool to save the image. Sound recommends naming the added annotations OFA

Step 10

Once completed, click the Save Annotation tool to save the image. Sound recommends naming the added annotations OFA

Step 11

To add information to a new image, repeat steps 5-10.

Step 12

Follow the instructions on the OFA website for submitting your study to OFA.

Can SmartPACs display in "True Size?"

There is no “True Size” meaning True to Life Size zoom setting for the SmartPACS viewer.  There is a Zoom 1:1 (Zoom True Size) but this is Pixel to Pixel true size.  Due to aspect ratios of modern monitors and variable pixel depth, there is no “true to life” size measurement.

If you are in need of a “True Size” measurement for orthopedic surgeries, Sound recommends using the OrthoPlan software.

If you do not have Orthoplan, you can follow the suggestions below. These are not recommended as the most accurate method is with orthopedic planning software. Sound does not support or troubleshoot the calibration methods mentioned below.

  1. Calibrate the image to an object of a known fixed length (like a laterality marker) and then draw a set of lines on the image the size of the implant (length and height).
  2. Calibrate the image to an object of a known fixed length (like a laterality marker) and then zoom the image on the screen while holding the object up to the screen until they match in size.  Then hold the implant to the screen.

Click here for full Tutorials:

Antech Imaging Services (AIS) FAQs

When can I begin sending cases for consultations?

You can begin sending cases as soon as you set up an account and have technical support confirm communication between your digital equipment and the ANTECH Imaging Services site.  We recommend that you spend a short time (approx. 15-30 min) in training prior to sending your first case. Click here for Submission Instructions

Why can’t I see all the study history for one patient? There are 3 studies with different dates that I can retrieve in eFilm on my viewing station, but only one study up on AIS.

All the studies are there but hidden behind the most current study for ease of navigation across the site. Click on the Blue Arrow at the far left of the study, and then you will see all the studies listed for that patient.

How Do I Add Doctors to my AIS account?

Email AIS tech support at Please provide first/last name for the doctor as well as the email address you’d like used. You may also supply names for any doctors that are no longer with the practice, so they can be deactivated.


Please see attached How-To for Update User Info Update User Info

How do I submit a study to AIS?

  1. Using the AIS website to submit or view your consultation is simple and can be done from any computer (PC or Mac), phone, tablet, or internet enabled device.

Simply direct your internet browser to and enter your username and password and click login.

  1. To find a study, use the drop-down menu titled From Study Date and enter Date Range to locate the patient you are looking for.
  2. Be sure to populate the dates in field To Study Date and hit the GO button.
  3. You can also search for a patient by entering information into the appropriate fields.

                    Patient Name

                    Owner’s Last Name

                    Patient ID = Case Number

  1. To select your study to submit for a consultation, choose the Select Action… dropdown box and choose Submit a Consult or select the Submit Consult button.

The default search range is the last 7 days.

Please click here for Step-by-Step Consultation Submission: Website submission- Study on site

I can’t submit a consult from one of our new doctors; the process just hangs (a constant blue swirl in Windows) Why won’t it complete?

Your doctor may not be added to your AIS account!

To remedy this, or to make any other changes to your AIS account, please email Antech Imaging Services at  Their support staff can help you add the new doctor to the AIS doctor list for your clinic.  Be sure to update your doctor list with them at that time (delete doctors who have left or add new doctors). Refer to “How do I add or edit doctors?”

How can I obtain results/status of a submitted study, specimen or ECG to Antech imaging Services (“AIS”)?

Our turnaround times for cases reviewed by radiologists are listed below.  More often than not, the turnaround time will be shorter than stated.

 However, with extremely heavy caseload, there are times they may be slightly longer.

Estimated Turnaround Times for All Imaging Studies Read by a Radiologist

STAT Study (24/7/365) – 2 hours 

Standard Study weekday (received prior to noon) 5pm Same day 

Standard Study weekday (received after noon) -10 am next day

Standard Study weekend (Friday 6 pm until Sunday 5 pm) – 24 hours 

I need to email a study to another practice but I’m having trouble exporting them or attaching them to my emails. Can I do that from AIS?

  1. Refer to AIS website (
  2. Search for the study you want to email
  3. Click on Select Action choose Email Study
  4. You can choose the correct doctor who is sending the study enter the email address you are sending it to, and add any necessary Comments.
  5. The email sent gives the recipient the option of either downloading the study to their computer or viewing the images on the Antech Imaging Services website.

Best of all they are DICOM images, not JPEG, so they have all the associated metadata and DICOM tags containing all the patient’s and hospital’s information.

Click here for Step-by Step Instructions: Email exam studies from AIS

How do I create an account with ANTECH Imaging Services?

There are 2 ways to create an account with ANTECH Imaging Services. You may contact our office by telephone or Click here for registration

We are available 24/7/365, however during peak hours, a return phone call from our staff may be necessary to complete the process. We can be reached at 877.727.6800.

You can contact us by E-mail:

Is there a fee to create an account with ANTECH Imaging Services?

There is no fee to create an account with ANTECH Imaging Services. Sign up now to have the support of a board-certified clinician in your practice today.

Do I need special software or hardware?

High Speed internet connection is recommended to facilitate the transmission of your images. Our well-trained technical staff will guide you through transmitting images from your digital equipment to our specialists.

If you do not have digital equipment, you may send your film to an ANTECH Lab for film scanning digitization or talk to our technical staff about installing a scanner in your practice.

Does ANTECH Imaging Services review ECG transmissions?

ANTECH Imaging Services has Board Certified Cardiologists on staff available to review your ECG transmissions. Please contact AIS technical support for more information on submitting ECGs – 877.727.6800 or

I am having problems searching by Owner’s Last Name (or Specialist or Patient Name). What is the best way to search?

Sometimes fields that are manually entered can contain mistakes, spelling errors, or other such inconsistencies. Because of this, searching from Study Date to Study Date is the easiest and most reliable way to search.  You may not know the exact date but if you have a short date range, you can find the patient very quickly.  There can be variations on how the other fields are entered, but date range works well.

I need my doctor to view the images in a study – does he or she have to be in the hospital to do that?

No, not at all. The beauty of a browser based system is the access it provides; the doctor can be anywhere with an Internet connection and log in to your account on the AIS website ( to view the images in a study. The doctor can also utilize the complete functionality of the AIS site from his or her remote log in as well, including the above-mentioned actions and features.

I need to export images from AIS

You can export studies and images to the Antech Imaging Services website and submit a consultation for those images on the AIS website using the AIS Export control, found on each Study Tile in an expanded Patient Tile. Export according to USB, CD or see share options below.

Click here for step-by step instructions on sharing: Share exam studies from AIS

If no value appears in this field, the system queries the MWL server and return results normally. If a values appears in this field, the system will filter the results, returning only those results containing this value.

I have Questions about the SmartPACS Orthoplan Features?

SmartPACS Orthoplan is a Cloud Based Orthopedic Surgery Planning Software that provides ultimate flexibility allow you to plan surgeries on any device (PC, Mac, tablet, etc.), anywhere, at any time.

SmartPACS Orthoplan offers the largest repository of orthopedic surgery templates with new templates available via automatic updates

The software is accessed by logging into your Antech Imaging Services account.

SmartPACS Orthoplan Includes:

  1. 5 Antech Imaging Services User Logins with SmartPACS OrthoPlan tools and Template File. Please provide your install coordinator with up to three doctors emails to activate.
  2. Access to SmartPACS OrthoPlan on Any Device, Anywhere, Anytime
  3. SmartPACS OrthoPlan Calibration Tool
Learn how to customize the toolbar and configure user preferences.
Click here for complete training and tools for SmartPACS Orthoplan.

I have general questions on how to use the AIS Website?

Please click here for viewer guide information for Antech Imaging Services Basic AIS Viewer Guide

Please click here for AIS Website Usage: Basic AIS Website Usage

How do I add annotations to my images on AIS?

Please click here for full Step-by-Step Instructions: Annotations with AIS viewer

How do I link up studies to active consult?

Please click here for Step-by Step Instructions on Adding Annotations to AIS: Link Studies to a Consult

How do I change my user information and password?

To change your user information, password, etc. in AIS, please refer to this document.

Sound HD Dental Systems

How Do I Log Into my Sound HD Dental Laptop

For computers received after Oct 15, 2021

The computers information is

  • Username: Sound
  • Password is soundhddental
    • all lowercase


For computers shipped prior to October 15, 20201

  • Username: Sound
  • password is either soundhddental or  1234


  • username: myvetusa – all lowercase
  • password is either soundhddental or  1234

I need to edit a patient record in the HD Dental Software?

To edit information on a patient with an existing study, select the patient from the
Studylist. Click on Edit Info. (a)
2. Fill in patient information and click the Modify button when complete.
 Patient information may also be edited from the viewer or acquisition screen
by clicking on edit info represented by a pencil icon (b)

Viewer                                                   Acquisition

How Do view an existing study?

1. From the Studylist, select desired patient and click open study, or double click to open study. The first image in the study series will be displayed in the Viewer.
2. To open a study to view a specific image right away, select patient from the list and double click desired image thumbnail from the thumbnail section of the Studylist. This image will be displayed in the viewer

The Dental Head is Drifting Slightly on the Mobile Cart

With use, you may start to experience the dental head of your Sound HD dental Mobile Cart drifting slightly. You can fix this yourself or call a local x-ray company to fix it.

Tools Needed

  • 6mm Allen Wrench
  1. Remove the back left silicon cap from the back of the cart column.
  2. Insert the 6mm Allen wrench and tighten the bolt.
  3. Replace the silicon cap

What does my warranty cover?

The Sound HD Dental comes with a 5 year warranty

  • Covers sensor and laptop
  • One free sensor replacement over the five year period
    • The sensor is covered for bite damage
    • Neglect/Misuse is not covered. This includes cleaning the sensor with toxic corrosive cleaner
  • X-ray generators are covered for 2 years from the date of install

How do i clean my sensor?

Clean your sensor with a cotton ball or wipe dipped in isopropyl alcohol (70%)


DO NOT submerge or soak the sensor or wash with corrosive chemicals.

How Do I Add A DICOM Server or Modality Worklist Server?

Please use this guide to set up a DICOM server or Modality Worklist (MWL) Server.

What Information Do I need to Register My Dental X-ray With the State

You may need some or all the information below to register your dental x-ray machine with the State.

  • FDA 2579 –
    • Wall Mount & Mobile Cart: Your installer will leave this with you.  You can also request a digital copy by emailing
    • Handheld X-ray: An FDA 2579 will be emailed to you. Fill in your name as the installer as the system is self installed.
  • Serial Number:  found on the FDA 2579 Form
  • Make: MyVet
  • Mobile Model: VEX-S300M
  • Wall Mount Model: VEX-300W
  • Max kVp: 65
  • Average mAs: 3


eFilm FAQS

I need to create .jpegs to email, how do I do that in eFilm?

First, you’ll want to create a folder on the Desktop with Patient Name for ease of navigation. Once that is finished, search for the study in Remote tab, highlight it, and Retrieve to Local tab.

  1. Open the study, and click in the bottom right corner of the images you want
  2. Select File from Menu at top left
  3. Select Export as Images
  4. Browse to folder you previously created and choose Save
  5. This saves the images you selected as .jpegs in the folder

(Don’t forget to delete the folder from your Desktop when finished!)

I am trying to burn a CD but cannot find the Burn to Media button to burn it?

The correct process is to start on the Remote tab in Study Manager and retrieve the study you want to burn to CD.

  1. Highlight it, then on the left hand side, click on Retrieve.
  2. The network queue box will open, showing you the retrieval to Local process.  Close it, and then click on the Local tab.
  3. The study will show up in Local.
  4. Highlight it, and on the left hand side, you should click on the Burn to Media button.
  5. You will need to enter a title, and the default is CD so if you are using a DVD, you will need to change to that before proceeding.

We have a new patient that brought a CD/USB, or email with xrays from the previous clinic. How do I import those images into efilm or to our server?

 Import into eFilm

  1. Select File from Menu at top left
  2. Select Import
  3. Choose Dicom (imports existing Patient info)
  4. Or choose Other (.jpeg or .tiff) – User must enter patient info for these
  5. Select File location and click OK
  6. Send to server so you can view on all stations
  7. Select study in Local Exams
  8. Click Send button and select the correct destination – usually your SoundBank server


Click Send

I have a patient listed under the incorrect Patient ID, Name or date, Can I correct this?

DISCLAIMER: Because you are “changing a Medical Image,” the software legally must put a notice on the scrapbooked images. As such, there will be a small sticker on the bottom of the images that displays “NOT FOR DIAGNOSING.” No actual changes to the images are made, and they are still the same quality when they were created initially, but you may want to consider this when thinking about sending images for an outside consultation to a remote radiologist. Usually an explanation that the patient was mislabeled at time of the exam is enough to suffice.

This can describe a number of different occurrences, such as two patients saved to the same study, one study complete study of patient X but named patient Y, or images from the same patient saved to a previous study instead of a new study. Regardless of the situation, the process you’re looking for is called a Scrapbook! To perform a scrapbook, here’s the following steps:

  1. Go to your remote exams tab
  2. Select and download your study utilizing the retrieve button.
  3. Once the item is retrieved (the network queue reads “Idle” for the exam in question) go to your local exams and open up the image.
  4. Now with the exam open, you’ll want to adjust the layout to show multiple images at once. You want to be able to see the whole exam so you can select the images to transfer to a new study. Click the lower right-hand corner of each image you want to transfer to the new study you are creating (it should turn orange).
  5. Now, with your images selected, click the scrapbook button (it looks like a pen writing in a book). The create scrapbook window will open up.
  6. On the right hand side of the window, the images you selected will display. Select “Create a new patient” if the situation requires you to change the name or patient ID of the images selected. Select “Create a new study” if the situation only requires a new study be made for the same patient.
  7. If creating a new patient, enter the new patient ID (M.R.N.) and name at the top.
  8. Add any additional notes you would like to take in the “History” or “Comments” section of the operation, then be sure to select the “Preserve original image spacing and dimensions” of the images.
  9. Now, click the “Create” button, click “Yes” on sending it to server since you will want it viewable on other workstations around the clinic (for help on this, see below on how to send images to remote destinations) and voila! You have created a scrapbook!

What is the difference between Image Channel, Remote, and Local tab?

 Image Channel  –  streams images like YouTube or Netflix.  Since you are searching your local server, it is the fastest way to retrieve images for viewing and the one we recommend for when viewing an image is your primary concern.

Remote Exams – searches server like Image Channel but instead of streaming the image to you, it downloads a local copy of the image.   In order to retrieve to the Local tab, you must first Search for the study in the Remote Exams tab and highlight it, then use the Retrieve button on the left side to send it to your Local database so that you can work with the study on the local hard drive of the computer.

Local Exams – images from Remote Exams are copied to the local hard drive of the computer when you click on the Retrieve button at the left in Remote exams.  This is a local copy of the study – you can burn CDs using the “Burn to Media” button on the left, send a copy to another Dicom server using the “Send” button (provided you have the server in your server list already), export .jpegs to a local folder you created on the Desktop using the “File” menu in the upper left hand corner, or import studies from a CD brought in by a new client through the “File” menu.  These tasks can only be accomplished while in Local.

How do I compare studies of two different patients?

Multiple studies can be compared either by preselecting all studies or by selecting additional studies while viewing a study.

(NOTE:  The Study Manager window will flag the first selected study with an asterisk.)

  1. To pre-select studies for comparison, you should first select the initial study from the “Local Exams” list.
  2. Now press and hold Ctrl while selecting each additional study.  When finished selecting, release Ctrl, then click View to load the selected studies.
  3. The Thumbnail Panel will open and you can see the studies listed at the top, as well as showing on the screen.
  4. Change the screen layout as required (icon is on toolbar).


How do I compare studies of two different patients? (Used to compare a normal study or show a more severe case)

  1.  This process is much like comparing current and older studies of the same patient. To do so:
  2. First, open the initial study
  3. Select Screen Layout and choose side by side pics
  4. Click Search Button
  5. Search for second study and choose View
  6. Click NO to “Close current window?”
  7. Click YES to “Add to current window?”
  8. New patient will be added to Thumbnail Panel  and added to panel on right side so that you can compare the studies

When I try to view images, they don’t open. I am getting a black screen. What should I check?

It’s possible your system’s Firewall might be engaged. To find it, check in Control Panel, then System and finally Security to be sure that the Windows Firewall is turned off.  Having the Windows Firewall turned on can block images you are trying to view.  Other potential causes of this problem can be:

  1. Anti-virus program blocks the images (have you clinic IT look at this)
  2. Your computer is not connected to the network. One way to test this is to see if you can you get to the Internet. Is the network Ethernet cable still connected between the computer and the wall or router connection?

I can query the study, but I can’t retrieve, it stays stuck in pending?

Can you image channel (IC) the study or Q/R from a different workstation?

  1. If you can’t IC or Q/R the study:
  2. It is possible the study DCM files don’t exist on the PACS but does have it available within the database

Is there a firewall exception?

  1. You can check this via wf.msc > inbound rules
  2. The naming will be viarable, however, under “Local Port”, it should list 4006

You can add this via netsh command

  1. netsh advfirewall firewall add rule name=”eFilm Remote Channel” dir=in localport=4006 protocol=TCP action=allow

Is there more than one instance of efserver.exe?

  1. This question is most clear in command prompt via tasklist command
  2. tasklist /fi “imagename eq efserver.exe”
  3. If more than one efserver.exe is running, end the task of all the servers or restart the PC
  4. This seems to be more of an issue when the system has been on for more than 15 days – personally think its caused by Windows

If there is one efserver.exe running, is it listening on the correct port?

  1. Open eFilm > Login > Utility > Process Manager > Settings
  2. Port should be 4006

If you want to utilize a different port, that’s fine, just make sure the AE/Port is corrected on Fusion PACS

  1. Did eFilm open the TCP/IP socket to listen?

This question is most clear in command prompt via netstat command

  1. netstat -a -o | find /i “:4006”

   Cross reference the PID (far right number) through tasklist

  1. tasklist /fi “PID eq ####”
  2. This is where a lot of time starts to get wasted if it doesn’t populate
  3. 3rd Party software (AV/Software Firewall) can prevent this from populating – add exceptions, restart, validate
  4. Restart PC, cross fingers, validate
  5. Reinstall is an option, however, I haven’t seen it ‘fix’ the issue before
  6. You can manually trigger the efserver.exe with the following “test” command

C:\Program Files (x86)\Merge eFilm\eFilm\efServer.exe –s –y 4006 TESTAE “C:\Program Files (x86)\Merge eFilm\eFilm\DICOM”

How does this AE title populate Fusion in terms of IP?

  1. If it populates the workstations IP, there shouldn’t be a networking issue
  2. Make sure you can telnet

If it populates a different IP, you typically have a NAT/PAT issue

  1. Seek network engineer

When I try to open eFilm, it tells me I need to register it. What should I do?

This happens because of a drop in network communication between your eFilm workstation and the eFilm license server (typically located on your PACS/Fusion system). This happens for a number of reasons (power outage turned the server off and it was never turned back on, network failure, IP address conflict, took a laptop home, etc.), but these steps are the quickest way to remedy the situation: First, ensure your server is powered on and connected to your network. If your server doesn’t have a monitor associated with it, just check and see if it is on.


  1. Now, at your eFilm workstation, click on Register
  2. And then register one more time
  3. Then select the client button under the multi-user site license section in the middle
  4. Now, on the Client License page, see if there is an IP address listed under Address: If there is an IP address (i.e., then click on Verify off to the right side.
  5. If it is blank you will need to find out the IP address of your Sound server and enter it there, then click on Verify off to the right side. If you cannot figure out the IP address, you will need to call the technical Support team for help. The port field should always show 8080 and will not need changing.
  6. Once you click on verify, the status should change from blank to “Passed
  7. Click the “OK” button, and you should be prompted with the question below
  8. Typically only one system will be set up as your eFilm server, so a typical setup will not have a secondary license server. Answer “Yes”, then “OK”, and eFilm will load.
  9. Click “OK” to begin viewing images.

Is eFilm software transferrable to a new computer or windows updates?

Please contact our technical support team before proceeding with any updates not initiated by a Sound representative. Sound does not recommend any software updates for Windows operating systems. Our team is limited to Sound produced products and software. For more information about licensing and your software’s hardware options please call or email or call us at 800-819-5538. Please ensure you have the location information of where the license was purchased. This will be required to offer direction upon call or email.

How do I download efilm?

Before installing eFilm, please download the correct efilm version below. If you are unsure which eFilm version you have, open eFilm on the SoundBank or Contact our support team before proceeding. 800.819.5538. Our team will offer current license information and direction.

For the replacement license request please email or call the technical team at To offer the licensing/direction, you will need the following:

  1. Clinics Name and Location (Account # is recommended)
  2. Version of Window Operating System
  3. Physical MAC Address of the PC

To Access files for new download click here:

Instructions on how to install eFilm


*Please note licensing will not be offered without validation of purchase from Sound Imaging. Additionally, Sound only offers and supports Versions 3.3 and V4.0 if you do not have either if these versions you will need to contact MERGE Healthcare for eFilm Support.

How do I download eFilm software to my new efilm workstation?

Sound Imaging only supports and offers licensing versions applicable to eFilmV3.3 and eFilmV4.0. You must have a valid license and up to date support contract on file to receive a license/replacement key. Please check the version of replacement PC to ensure correct version is downloaded, the version can be verified in the initial launch of the application and or in the top left corner of the program once opened.

Once you have validated the version, proceed to files for download:

Once the download is complete, you will need to email or contact Sound Customer support to validate the license and offer the registration number for the new PC.

You can then proceed to Efilm Configuration/installation Guide

I need to update some eFilm Workstations, what is the PC recommendations?

eFilm v4.0 System Requirements

Supported Operating Systems

  • Windows 10 Pro**
  • Windows 8 – Pro, and Enterprise
  • Windows 7 – Home Premium, Professional, Enterprise and Ultimate (32 or 64-bit)
  • Windows Vista – Enterprise, Business and Home Premium Editions
  • Windows XP Professional (SP2).


**Windows 10 is known to function, but is not currently supported by Merge Healthcare:

New Installation Requires eFilm v4.0 -Upgrade from Windows 7 or Windows 8 to Windows 10 – v3.3 and v4.0 Required Hardware

  • To get the most out of eFilm, Merge Healthcare recommends that your computer meet the following specifications:
  • Pentium 4-class processor
  • 4 GB RAM
  • 40 GB free hard drive space (1 GB for installing eFilm and 39 GB for image storage)
  • Display resolution 1280 x 1024 with 32 bit/true color

For 3D Volume Rendering

  • Video Card with at least 128 MB video
  • RAM that fully supports DirectX 8.1 or higher

When choosing computer hardware, users should note that the most substantial performance gains result when RAM is increased. To prevent poor software performance, Merge Healthcare does not recommend that eFilm be run on a less powerful system than that listed above. Hard drive space should be added as image storage requirements increase.

In the event that an upgrade from Windows 7 or 8 to Windows 10 causes your eFilm license to expire, and re-booting your system does not resolve the issue, please contact Sound Customer Support at 800.819.5538  to have your license issue resolved.

How do I Import studies?



Inserted study CD from other clinic into efilm workstation

  1. Start efilm application
  2. Click on File and Select “Import DICOM images”
  3. Import DICOM file window will open
  4. Click on the “Plus” sign next to “Desktop” to expand the list
  5. Click on the “Plus” sign next to “Computer” to expand the list
  6. Select DVD Drive and press “OK”
  7. Study will be import to “Local Exam Tab”
  8. Might have to search for the imported study by date/patientID/patient name
  9. Select to highlight the imported study. Click “Send” button on the left
  10. Select “Fusion/Server” (could be name differently) DO NOT check the Encrypt box.
  1. Click “Send” to have the imported study archive to server for future access.

eFilm Quick Reference Guide

eFilm Tools Quick Sheet

eFilm V4.0 User Guide

Click the link for the complete eFilm manual:  eFilm v4 User Guide

Efilm Installation/ setup Guide

Click the Link for step by Step instructions How to Install Efilm edited (1)

X-Ray Generator FAQS

I have an upcoming State Inspection, what is required for my generator?

Each state has different requirements when it comes to registering your new X-ray Machine. The information below will provide what you may need and who you will need to contact. It is the clinic’s responsibility to meet the State regulations before the installation and submitting the proper forms after the installation.


Please note that the links below may change as they are maintained by the individual states. Sound does it’s best to keep these links updated but we are not able to catch every change. Please let us know of any changes at

Some States require that you submit a physicist and/or shielding report. Please check your state requirements for any trusted individuals that can perform these duties. If there is no information listed, please contact Landauer at 888-831-4880 and reference your affiliation with MARS for discounted pricing.


Shielding design review and radiation safety support can be provided anywhere in all 50 states. Physics survey work, equipment evaluation, acceptance testing, and radiation protection surveys are available in certain geographic locations. Please contact Landauer to inquire if these services are available in your area.


 If the Generator was purchased from Sound, we will be able to offer the necessary forms. The installer would have left a copy for your clinic. Refer to your install records before calling.

If you cannot locate, the forms please call 800.819.5538 The technical support team will be able to assist in obtaining the necessary forms.

How do I replace my collimator bulb?

If you need to replace your light bulb, please check your collimator type. If you have a Summit G800 Collimator,  you can easily replace your bulb.If you have a Ralco LED collimator, please contact your local x-ray company or MXR at 888-278-9933.

Below are specifications on what type of bulb you need and instructions on how to replace the Summit G800 Collimator. NEVER touch the bulb with your bare hands. The oil on your fingertips will cause the light to burn out. ALWAYS wear gloves when handling the bulb.

If you have any questions, please contact your local x-ray company, or Merry X-ray at (800) 693-2620

Summit G800 Collimator Lamp Instructions Download


Collimator lamp specifications:

  • FCS type, 24 VAC, 150 watt
  • May be purchased from:
  • Most commercial photography ( camera) stores or Premium Quality Lighting,
  • Part # 82262, 1-800-323-8107,

My Table Top will not lock, what do I do?

If you purchased your table from Sound and you are still under your first year Manufactures warranty, please call the support team to facilitate the onsite repair.

If the table is outside the Manufactures first year, please refer to the steps to try to correct:

  • Check under table top for any obstructions, wiring or debris
  • Refer to locks (located on the side of the table under top)
  • Refer to Manual, Contact Local Generator representative of your choice or contact Merry X-Ray (800) 693-2620

Please note Onsite time frames will be offered by the representative with Service company.

Can I Move My Receptor Tray (Bucky) Independant of My Tube Stand?

In most standard DR Installs, the receptor tray (bucky tray) is locked to the tube stand so they always move together. Some systems come a receptor tray that can be detached from the tube stand.

While not all X-ray machines can be modified for this, some can and others come from the manufacturer this way. Some of our Summit X-ray Generators include this model of receptor tray.

For the Summit trays, press the Press Button to disengage the tray. With the button held down, slide the tray away from the tube stand and release the button.

If you need to reattach the tray, slide it back toward the tube stand to click it into place.



  • If your panel is off-center, try pushing it toward the tube stand to realign it.
  • If the tray will not “click” back into place, gently pull the push button, until it clicks.

What do I list for my Kv Report for the Radiation Badge Requests?

When signing up for radiation badges, you may be asked what your use is. Please mark

  • Diagnostic X-Ray
  • 0-120 KeV Range


Summit X-ray Integration Seems to Disconnect

If your DR – X-ray Intergration is loosing connection, and you notice that your technique shows 80 kVp and 20 mAs instead of the required technique, please follow the steps below. This is a known issue and we are actively working on fixing this. The root cause is that the x-ray needs to be powered on before the acquisition software starts up. If the x-ray is powered off while the acquisition station is turned on, the integration will lose connection and need to be reset.

Startup Procedure

  • Turn on the x-ray machine first
  • Turn on the SmartDR Acquisition Software

Reconnection Procedure

If your SmartDR shows 80 kVp and 20 mAs during your study, please follow these steps

  • Shut down the x-ray machine using the power button on the x-ray machine. This can be done mid study if needed.
  • Turn on the x-ray machine using the power button on the x-ray machine.
  • Start a study in SmartDR (or continue the study you are in).
  • Press the kVp/mAs button
  • Press the kVp or Mas arrows up and down to change the technique manually for one time only. This will reactivate the integration connection. Make sure to set the technique to the proper setting. Click outside the box to remove the technique screen. Subsequent views will load the proper technique.

Modality Worklists (MWL), Data Migrations, 3rd Party Telemedicine

I have an images on an old Soundbank server, how can I transfer the images to the existing Sound system?

When transferring images from an existing Sound system, your Data Migration Specialist will perform a Data Integrity check on your existing data prior to doing the data migration.

During this time, you will be able to access your old images via Antech Imaging Services. You will not have access to eFilm during the integrity check.

You should receive your SmartPACS in the mail roughly two weeks prior to your install. Please reach out to Kim,, once you have the SmartPACS in hand. Use the instructions below to setup your SmartPACS.

Viewing Images During the Data Integrity Check

To view your existing images during the data integrity check, please logon to Log in with your username and password.

If you do not have this information, please reach out to or to request it. For a quick recap on how to use AIS, please visit our AIS Training Center. You may also request phone training to better assist you.

I have a 3rd Party Server I need to Migrate images from, how does this work?

When transferring images from a non-Sound DICOM Server, such as Idexx, Cuattro, etc., Sound will need to have all the images you want to transfer in a DICOM format.

  • Reach out to your current Imaging provider and request your images be transferred to a hard drive in DICOM format.
  • Sound can only import DICOM images.

For Idexx users, these must be in “.original DICOM” format.

  • If you need a hard drive, please let us know and we can have one shipped to you.
  • Sound will set up your SmartPACS over the phone so we can begin the migration once you have your images.
  • You can also provide the SmartPACS DICOM settings to your current provider and they can forward any new images into your server for a seamless transition.

For any additional migration questions please reach out to our installation team at

How do setup my EzyVet Modality Worklist (MWL) Integration?

Please download and follow the EzyVet Instructions below to set up your EzyVet-Sound Modality Worklist Integration. For any issues, please email 


Here is a quick video on how to set Sound up as a Supplier


How do I send a Modality Worklist (MWL) request from EzyVet to Sound?

1. Under a patient’s clinical record, go to the section ‘Diagnostics and Treatments’ (white button near the top).

2. Click the + icon next to ‘Diagnostic Request’ to create a new request. This will bring up a new pop-up.

3. Enter the Vet information, supplier (if you have different modalities you will have different suppliers so ensure you are selecting the

appropriate supplier), and diagnostic request.

4. Enter any diagnostic request specifics or history, and click ADD.

5. This will send the request to your worklist on the modality.

6. From there, you can carry out the study. Once the study is complete the result will return to the patient’s record in ezyVet.

Results will come through from Sound almost immediately, a memo will be sent, and a link will appear on the result for you to click and view

the image.

How Much Data Can I Transfer Over?

Sound allows you to transfer over 50% of the available hard disk space or up to 1,000,000 images, whichever comes first. The Sound SmartPACs includes with  1TB of space.

If you purchased a SmartPACS VM, please work with your IT group to set the appropriate amount of storage space. Sound will transfer over 50% of the available hard drive space or up to 1,000,000 images – whichever comes first.

Can I Transfer Images From a Non-Sound System?

Yes – Sound can import anything that is in DICOM format. DICOM is the imaging standard for medical images. If you are coming from a non-Sound DR or CR system, please contact your current provided and have them place your images in DICOM form onto a portable hard drive. This will allow us to quickly and easily import the images.

If your current provided is not able to get your images in DICOM format, find out if you can send the studies directly from your existing software to the Sound DICOM server. During your Sound install, we will provide you with the following information that you can give to your current digital x-ray provider.

  • AE Title
  • IP Address
  • Port Number

We have some tutorials of 3rd Party software DICOM transfers here.

How can I submit my images to Idexx Telemedicine?

 Follow the instructions below to prepare your system for submitting DICOM* images to IDEXX Telemedicine Consultants and to submit the images. IMPORTANT: DICOM image submission is highly recommended, because JPG, JP2, PNG, and BMP image file types have a moderate amount of information loss.

Note: If you use IDEXX-PACS* Imaging Software and have an account with IDEXX Telemedicine Consultants, your system is already set up to transfer images; you do not need to follow the steps below. Select the Share button in the image viewer to get started. 

 Information you will need 

Remote IP address: (preferred) or

Remote AE title: DICOMSERVER

Remote port: 104

Your local AE title: The application entity (AE) title is the official DICOM title of the system you use to submit images. Refer to your user manual or ask your software vendor how to find or set up the local AE title. 

Note: We recommend changing the default local AE title to uniquely identify the system from which the image is sent, so it transfers to the correct VMS account. We recommend you use IDEXX-YourAccount#.


 Entering DICOM settings in your software

  1. Enter the first three values above (the remote address, title, and port) into your software DICOM settings. Refer to your software user manual or ask your software vendor where to find these settings. 
  2. Call IDEXX Telemedicine Customer Support at 1-800-726-1212 and provide your local AE title. 

You will be asked to DICOM transfer an image while on the phone with a customer support specialist to complete the setup process.


 Submitting DICOM images

  1. From your digital imaging or PACS software, select the images you want to submit.
  2. Follow your system’s steps to DICOM transfer the images to the IDEXX telemedicine server. 

Refer to your software user manual or ask your software vendor for instructions, if needed. Once the images are received, IDEXX Telemedicine Consultants automatically opens a new case. 

  1. Log in to from any computer, find the case started by the DICOM transfer, and click Finish.
  2. Follow the prompts to select the service(s) you need, enter patient history, and submit the case. 

Notes for ultrasound, video, and cine-loop submissions:

Each individual file should be no larger than 55 MB (55,000 KB).

Ultrasound still 


 IMPORTANT: IDEXX Telemedicine Consultants does not interpret studies containing pictures of hard film. 

For assistance call 1-800-726-1212, email, or visit 

Idexx Telemedicine is available 24 hours / 7 days a week