Smart DR

Sound Smart DR incorporates the wisdom gained form thousands of systems, tens of thousands of users, and millions of exams.


Vintage television with rustic wood wall and cut out screen.

SmartDR Training Videos

The Sound Experience Portal

Sound is extremely pleased to announce the launch of our new Sound Experience Support Portal for the industry-leading Sound SMART DR™ veterinary digital radiography system. This newest feature comes standard with several additional applications we believe you will be very happy about.

Best of all, this is another free upgrade to your SMART DR system, because we appreciate you being a Sound customer.

One of the upgrade’s new applications is a Chat feature, which enables SMART DR users to chat, at any time, even during a live exam, with one of our trained customer support technicians. There are many other new features that will help you get the most from your SMART DR system.

Click Here to view the printable instructions for The Sound Experience



FAQ List

How to Use the Help Menu in SmartDR

If you have any questions while using SmartDR, you can press the Help icon in the top corner of your screen. The Help menu is screen specific and will provides text and videos to answer all your questions.

If you select a Topic Tile, you will also see a search menu in the top right of your screen that allows you to search for any topic. You can type your search or select from the pre-filled menu. Then click Search to search and select your topic.

Screen Shot 2015-10-27 at 7.59.29 AM

Help menu search

How Do I Log In as an Administrator?

Your Smart DR software may be logged in as tech user, limiting the administrator functions of your software. If you need to update your software or add/edit users, you will need to login as an administrator. The login credentials are below.

  • Username: Admin
  • Password (case sensitive): RedCat07

After completing your task, ensure to logoff as the Admin user and login as the Tech*(

  • Username: tech
  • Password (case sensitive) tech

*The Sound user also be used.

  • Username: Sound
  • Password: password

1. Click the Settings icon from the upper right of the patient screen

icon settings 

patient screen

2. Click the log off icon in the upper right of the Management Screen.

icon log off

management screen

3. Click the Check Mark icon check mark icon when the Log Off screen appears.

log off box


After a few moments, your SmartDR software will shut down and windows will automatically log off.

4. At the Windows start screen, click anywhere or swipe your finger up to show your user login options.

5. Click the Admin user

user admin


Enter the password (case sensitive): RedCat07

logon admin

6. Windows will start up and Smart DR will automatically start. Make any changes you need, such as

  • Adding Users
  • Deleting Users
  • Updating Smart DR

7. After making your changes, make you sure you log off the Admin user and login as the tech user. Click the Settings icon settingsicon.

8. Click the Log Off icon log offin the upper right of the Management Screen. Your SmartDR software will shut down and windows will log off.

8. At the Windows start screen, click anywhere or swipe your finger up to show your user login options.

9. Click the Tech user. You may have to swipe right on the user names to see your tech user.

user tech


Enter the password (case sensitive): tech

If tech does not work, also try password: password.

logon tech


NOTE: This is the default password setup at the time of installation. If your clinic requested a different username and password you may have a different logon

Windows will start up and Smart DR will automatically start after a few moments.

How do I Edit or Add Overlays?

Overlays display DICOM tag information on your image. While DICOM tags are viewable with any DICOM viewer, you can use the Overlay option to add custom overlays for creating jpegs or burning onto a disc to send to other clinics, OFA, etc.

To begin, ensure you are logged in as an administrator.

1. Click the Settings button to enter the management screen.

icon settings

You can click the help menu icon in the Management Screen and select the Edit Overlays tile to view a quick video

Screen Shot 2015-10-27 at 7.59.29 AM

help menu edit overlays tile

2. From the Management Screen, select the Overlay Editor menu

menu overlay editor

The screen consist of a list of DICOM tags adn a display area broken up into a 3×3 grid, where each grid represents that section of the Acquire/Review screen’s image display area. Placing a DICOM Tag in one of these sections will cause the value for that tag to be displayed in that part of the screen when viewing an image with overlays enabled.


3. To find the tag you are looking for, simply flick the list to scroll through all of the DICOM Tags. To place a tag in a section, simply tap and drag it over that section and lift your finger from the screen.

Overlay Editor

3. Once all desired tags have been placed, tap the Save button to lock in the changes


Removing Tags: To remove a tag, tap the tag description in the grid. This will open the DICOM Tag Editor where you will find a Delete control. Tap the control and the tag will be removed from the grid and returned to the list. Tap the Save button to lock in the change.

DICOM Editor

4. Click the Return Button to return to your Patient Screen

Back Return button

What are all those Radiation Emblem colors?

The Radiation Emblem in SmartDR serves as a Plate Connectivity Status icon – which indicates panel connectivity. The different colors will tell you what status the plate is in:

    • GREEN indicates the plate is connected
    • GREY to BLACK indicates prep and prep delay
    • YELLOW indicates image exposing and processing
    • RED Indicates the plate is not connected

For the most part, you will see a GREEN color icon indicating the plate is ready to go. If it is RED, check to see that the plate is powered ON, plugged in and connected to the acquisition PC.

Submitting a Study to OFA in SmartPACS Viewer

The Orthopedic Foundation for Animals (OFA) accept DR submissions through email and by CD. Please check the OFA Digital Rads submission guidelines for the most up-to-date information on submitting your radiographs.

The easiest way to send your images is by using the Screen Capture tool in SmartPACS. The steps below will walk you through adding the OFA required information (Kennel Name, AKC #, and microchip).

Creating your OFA Patient

  1. Find your patient in the SmartPACS Viewer
  2. Open your study by clicking the magnifying glass icon in the SmartPACS viewer

3. Ensure your DICOM overlays are turned on.


If you do not see your patient information, click the DICOM Overlay Button in the toolbar

4. Add the additional OFA Required fields. Please check with OFA to ensure you are adding the most up to date fields. These generally include AKC #, Kennel Name, and Microchip number.

5. Click the Text tool to load a text box into your image

6. Move the text to a desired position in your radiograph

7. Right Click on the text to make changes. Add the AKC # at this time

8. Repeat steps 5 -7 to add the Kennel and Microchip number.

9. Once completed, click the Save Annotation tool to save the image. Sound recommends naming the added annotations OFA

10. Click the Screen Capture button to create a PNG file that you can send to OFA. The image will download to your local brower’s download folder

11. To add information to a new image, repeat steps 5-10.

12. Follow the instructions on the OFA website for submitting your study to OFA.

Submitting a Study to OFA in SmartDR Acquisition Software

The Orthopedic Foundation for Animals (OFA) accept DR submissions through email and by CD. Please check the OFA Digital Rads submission guidelines for the most up-to-date information on submitting your radiographs.

You may need to edit your Overlays to meet the requirements for emailing your rads to OFA. Currently, OFA requires your Overlays to contain the following information.

  • Patient ID (enter as a Secondary ID in SmartDR)
  • Clinic Name
  • Acquisition Date

Creating your OFA Patient

1. Enter your Patient Information. Note any fields in bold as they pertain to OFA guidelines.

  • Patient Name: Use the Registered Name required by OFA – you can edit this after you emailed your images to OFA to match your practice management software
  • Patient ID: Use the ID provided by your practice management software – this will allow your patient’s radiographs to show up with any radiographs taken previously or at a future time
  • Secondary Patient ID: Enter the dog’s identification # per OFA requirements

Patient Info OFA

You may wish to add a custom Study Description to help identify OFA studies. To do so, type OFA in the Study Description field anytime before sending your x-rays to the SoundBank

Study Description OFA

2. Take your x-rays according to the OFA guidelines and complete your study by returning to the Patient Screen.

3. Select your Patient file from the Patient Screen

4. Tap or click your study to Export to JPEG or CD and click the Export Button.

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Screen Shot 2015-10-27 at 9.31.40 AM

5. Tap or click Local at the top left of the Export Screen and ensure the following options are checked

  • JPEGs – select Desktop
  • CD’s – Select the CD Drive (usually E:)

6. Set your Export Options

Export Options Jpeg

Jpeg Export

To export as a jpeg for emailing your rads to OFA, ensure the following Export options are marked

  • Export Frames as JPEG
  • Burn in Overlays

CD Export

To export your images to a CD to mail to OFA, ensure the following Export Options are checked and your Location has been set to the CD Drive.

  • Burn in Overlays
  • Include DICOM Viewer

Export Options CD

7. Click the Export Button

Export Button Control


Your status will read as Processing at the bottom of the Export Screen Screen Shot 2015-10-27 at 9.44.16 AM


Submit to OFA via email or mail a CD. Please see the OFA website for submission instructions.

8. To access your JPEG images on the desktop, click the Windows Key + D to view your Windows Desktop.

Win + D

9. Click on Google Chrome and navigate to your email client. Attach the photos on the desktop when emailing OFA.

Chrome Icon

10. After you have finished your email, click the SmartDR icon in the systems tray at the bottom of the screen switch back to SmartDR

SmartDR System Tray Icon

Center or Re-align Your Plate

As with many things, X-ray machines can wear over time. One of the most common problems we see is that the tube begins to rotate slightly when the tube stand is moved. This can create the illusion that your plate is no longer centered. There is a very easy solution to fix this. Please watch the video below to see how you can correct this in a matter of minutes.